Mail-In Repair

Can't visit our store? No problem! Ship your device to us and we'll repair it and send it right back. Same expert service, same 180-day warranty.

How Mail-In Repair Works

Simple, secure, and hassle-free. Get your device repaired from anywhere.

Fill out the mail-in repair form with your device details and issue description.

Securely pack your device and ship it to our repair center using any carrier you prefer.

Our certified technicians will diagnose and repair your device, then contact you with updates.

Once repaired, we securely ship your device back to you with a 180-day warranty.

Fill out the form below and we'll get your repair started.

Select Device Type *

Device Model *

Repair Type *

Describe the Issue *

Already submitted a mail-in request? Enter your repair ID below to check the status.

Follow these tips to ensure your device arrives safely at our repair center.

1Power off your device completely before packing.
2Remove any SIM cards, memory cards, and cases.
3Wrap the device in bubble wrap or soft padding material.
4Place it in a sturdy box with additional cushioning around all sides.
5Include a printed copy of your repair confirmation (or a note with your name, phone, and repair ID).
6Seal the box securely with packing tape.
7Use a trackable shipping method (USPS Priority, UPS, FedEx).

Du Mobile 37675 Niles Blvd Suite #2 Fremont, CA 94536

Walk into our Fremont store for same-day repairs. No appointment needed!